Hi, I’m Deanna Johnston, a passionate travel broker. I specialise in providing a personal and professional experienced service. Creating travel Itineraries with you in mind to suit any budget. Helping my clients explore the world and make their travel dreams a reality is what I love most about what I do.
But there’s something I’ve come to realise over the years: while planning and booking are key parts of any journey, some of the most valuable insights come from real-world experiences—mine, my clients’, and my fellow travel brokers’.
Why Other Travellers’ Stories Matter
We’ve all been there. You arrive at your much-anticipated hotel, only to discover the rooms are smaller or more dated than expected, or the service isn’t up to scratch. On the other hand, perhaps you’ve had your expectations exceeded—a hotel so delightful you’d recommend it to everyone.
The same goes for cruising. Was the ship all it promised to be? Was the service outstanding, the dining unforgettable, or the Kid’s Club a haven for your children? Or were there challenges—delayed sailings, tricky dining reservations, or underwhelming staff interactions?
Even details like transportation can make or break a trip. Knowing which transfer company always runs late—or which one goes above and beyond—could save you a lot of stress. And let’s not forget the joy of discovering amazing local restaurants or vibrant markets that simply shouldn’t be missed.
How I Use Feedback to Enhance Your Travel Experience
As a travel broker, I always ask for feedback from my clients after their trips. Why? Because it’s the best way to refine the experiences I offer and ensure that the next adventure or trip is better than the last and those lessons learnt are not repeated.
Your holiday is likely one of the biggest investments you’ll make, and it’s my job to make it memorable!
Hearing about your experiences—what worked, what didn’t, and what could be improved—helps me:
Choose the right hotels and cruise lines for future trips.
Identify standout activities or excursions.
Avoid using suppliers or services that don’t meet expectations.
Tailor recommendations to your preferences and priorities.
Creating a Network of Travel Wisdom
I’ve long contemplated creating a space to share these invaluable nuggets of travel wisdom—a collection of perspectives from myself, my clients, and fellow brokers who travel extensively. From hotel reviews to cruise highlights, transportation tips, and foodie favourites, these stories would create a treasure trove of information to guide you on your next journey.
Why It Matters
Your holiday is likely one of the most significant investments of your time and money. Hearing about others’ experiences—both good and bad—can help you plan smarter, avoid disappointment, and discover experiences that might never have crossed your radar.
Whether it’s a glowing review of a boutique hotel or a word of caution about a poorly run tour, these shared stories enrich the travel planning process. They empower you to make decisions based on real, trusted insights rather than glossy marketing alone.
Let’s Build This Together
Moving forward, I’m excited to share not just my experiences but also those of my clients and colleagues. Together, we can build a treasure trove of knowledge to guide you on your next adventure.
Have a story to share or need advice on your next trip? Let’s connect—I’d love to hear about your journey and help make your travel dreams a reality.
Happy travels!
Deanna Johnston
Deanna Johnston NZ Travel Brokers Ltd.
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